Data Privacy & Security

1. Information We Collect

To facilitate convention hall bookings, event slot checkouts, and customer support, Sri Conventions collects the following details:

• Personal Identification: Full Name, Mobile Number, and Email Address upon customer registration.
• Event Details: Event dates, chosen time slots (Morning, Evening, Full-Day), estimated guest counts, and hall preferences.
• Financial Records: Transaction reference IDs, advance booking payment receipts, and refund claims. (Note: Card numbers or UPI passwords are processed directly through PCI-DSS compliant secure payment gateways).

2. How We Use Your Data

Your personal data is strictly utilized for operational and service-related purposes, including:

• Processing hall slot reservations and issuing official booking receipts and invoices.
• Sending booking status updates, automated SMS/email reminders, and OTP authentication.
• Processing event cancellation requests and executing verified refund transfers.
• Maintaining safety, preventing double bookings, and auditing administrative dashboard logs.

3. Data Protection & Security

We employ robust administrative and technical safeguards to keep your personal records secure. Access to customer management dashboards is protected via secure role-based access control, encrypted passwords, and SSL encryption across all forms.

4. Sharing of Information

Sri Conventions does not sell, rent, or lease customer details to third-party marketers. Data is only shared with trusted automated infrastructure partners (e.g., payment gateways, SMS dispatch services) solely to execute your booking requests.

5. Contact Privacy Officer

For queries or requests regarding your personal records, contact us at:

Sri Conventions Privacy Desk
Hyderabad Road, Telangana, India
Email: privacy@sriconventions.com | Phone: +91 98765 43210